Key Account Manager

POSITION DETAILS

Position Title: Key Account Manager

Reports To: Head of Sales           

Department: Lubricants              

Location: United Kingdom

Work Location: Remote

POSITION REQUIREMENTS (Competencies – Skills, Knowledge & Attitude)

• Bachelor’s degree in any field
• Preferably at least 7 – 10 years of UK experience in automotive trade and retail sales
• Proficient in English
• Candidates should be authorized to work in the UK without company sponsorship
• Holds valid UK driving license and car, and is willing to travel
• Good personality, good communication skills able to work independently
• Excellent interpersonal skills and customer oriented

 KEY RESPONSIBILITIES

Client and business management which includes:

• Creating and implementing the strategy for the lubricants’ business
• Create a business plan for all customer categories
• Set sales targets for each customer category, and track performance overtime
• Marketing plan establishment and implementation
• Regular reviews of sales and business plan progress.

Commercial work

• Manage current direct customers
• Solicit potential customers
• Manage sales pipeline and list of prospects
• Collect market intelligence (competitors’ actions, volumes, products evolution)
• Identify required technical support and potential technical projects to be run
• Facilitate training for forecourt staff, customers, and distributors

Monthly reporting on

• Performance: Sales (including gains and losses), margins, losses
• Offers submitted / Sales initiatives
• List of customers visited
• Evolution of prospects list

Lubricants P&L

• Understand sales/volume
• Understand margins and evolutions
• Control of costs

Supply chain:

• Stock control & management
• Ordering and forecasting
• Follow-up of import processes and local logistics

Skills:

• An accomplished self-motivator and leader to be able to work with no supervision
• Self-motivated and capable of engaging at all levels of customers
• Exceptional customer management skills, building long-term trust and relationships
• Demonstrated technical and engineering skills and a track record of their application
• Well-developed desktop skills in Microsoft Office Suite applications
• Strong written and oral negotiation, presentation and communication skills.
• High level of organizational and time management skills
• Ability to meet deadlines, complete projects and manage multiple tasks within a continuously changing business environment

Competency

• Ability to tailor specific solutions and recommendations to different customers
• Ability to interpret detailed information from a wide range of different sources and make recommendations to address problems or make improvements
• High level of analytical skills and leadership skills
• Able to deal with pressure in a dynamic and busy work environment.