Terms & Conditions

These Terms & Conditions govern your use of the Duckhams website.

By using this website, you agree to these terms. If you do not agree, you should not use the website.

1. About this website

This website is operated by Alexander Duckham & Co. Limited.

Company number: 00162738, registered in England and Wales

Registered office: 70 Batley Business Park, Technology Drive, Batley, West Yorkshire, United Kingdom, WF17 6ER

The website provides information about Duckhams, our heritage, products, technical resources, news, partners, distributors and related services.

2. Website information

We aim to keep website content accurate and up to date, but the information on this website is provided for general information only.

Product specifications, approvals, pack sizes, availability and technical information may vary by country, distributor, formulation, market or time.

Before using any Duckhams product, you should always check the latest product label, technical data sheet, safety data sheet, vehicle manufacturer guidance and any relevant professional advice.

3. Product suitability

Any product finder, oil recommendation, vehicle search or technical guidance on this website is provided to help users identify potentially suitable products.

It does not replace:

• the vehicle manufacturer’s handbook
• professional mechanical advice
• the latest technical data sheet
• the latest safety data sheet
• local laws or regulations
• product label instructions

You are responsible for ensuring that any product is suitable for your vehicle, equipment, operating conditions and local market requirements.

4. Availability

Product availability may vary by country, distributor, retailer, stockist and product range.

A product shown on the website may not be available in every country or channel.

5. No online sale contract

Unless expressly stated otherwise, this website does not create a direct sale contract between you and Duckhams.

Where the website links to distributors, retailers, stockists, trade portals or third-party websites, any transaction or enquiry may be subject to the terms of that third party.

6. Intellectual property

All trademarks, logos, product names, designs, images, text, graphics, videos and other content on this website are owned by or licensed to Duckhams unless otherwise stated.

You may view and use website content for personal, informational or internal business purposes. You must not copy, reproduce, modify, distribute, publish or commercially exploit website content without permission.

7. Technical documents

Technical data sheets, safety data sheets and product documents are provided for information and safety purposes.

You should ensure you are using the latest available version before relying on any technical document.

8. Links to third-party websites

This website may contain links to third-party websites, including distributors, retailers, motorsport partners, country sites, social media platforms and trade portals.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

9. User enquiries

If you submit an enquiry through the website, you agree that the information you provide is accurate and may be used to respond to your request.

Submitting an enquiry does not guarantee appointment as a distributor, stockist, partner or supplier.

10. Acceptable use

You may use this website for its intended purpose. You must not attempt to gain unauthorised access to it, probe or test its security, introduce anything malicious, collect data from it by automated means beyond ordinary search engine indexing, or use the enquiry forms or the oil advisor to send unlawful, abusive or misleading material.

We may restrict or withdraw access where we reasonably believe the website is being misused, and we may report unlawful activity to the appropriate authorities.

11. Information you send us

Please do not send us confidential information through this website. Anything you submit through an enquiry form or the oil advisor is treated as non-confidential, and we may use it to answer you and to improve our products and services. This does not affect how we handle personal information, which is covered by our Privacy Policy.

12. Limitation of liability

To the fullest extent permitted by law, Duckhams is not liable for any loss or damage arising from:

• use of or reliance on website content
• product selection based only on website information
• unavailability of the website
• third-party websites or services
• errors or omissions in content, except where liability cannot legally be excluded

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

13. Changes to the website

We may update, change, suspend or remove any part of the website at any time.

14. Governing law

These Terms & Conditions are governed by the laws of England and Wales, unless mandatory local laws apply to you.

The courts of England and Wales will have jurisdiction, subject to any rights you may have under mandatory local law.

15. Contact

For questions about these Terms & Conditions, contact:

Alexander Duckham & Co. Limited

info [at] duckhams.com